Frequently Asked Questions

We’re based in Banbury and cover North Oxfordshire and surrounding areas. If you're not sure whether we can help, just get in touch - we’ll always do our best to accommodate.

Our main focus is on commercial heating and plumbing, but we’re happy to discuss domestic projects on a case-by-case basis - especially larger or more complex installations.

Yes, all our heating engineers are fully qualified and Gas Safe registered. We also hold the relevant accreditations for renewable energy systems and commercial plumbing work.

At present, we are not undertaking commercial catering or commercial kitchen–specific gas work.

Our focus is on commercial heating systems, plant rooms, boilers and general commercial plumbing. If you’re unsure whether your project falls within our scope, feel free to get in touch and we’ll advise honestly.

When selecting a new boiler, we’ll assess your business’s heating needs, size, and energy requirements. We recommend the most reliable and cost-effective systems based on your specific requirements, ensuring maximum efficiency and long-term performance.

Absolutely. If your current system is unreliable or costly to run, we can assess your setup and recommend a modern, energy-efficient replacement. Every system is designed around your building’s size, usage and long-term requirements.

Absolutely. We’re happy to maintain and repair systems we haven’t installed, as long as they meet current safety standards.

Most commercial boilers should be serviced annually, although high-usage systems may require more frequent checks. Regular servicing helps prevent breakdowns, improves efficiency and extends the lifespan of your system.

Yes, we offer bespoke maintenance packages to suit your business needs - whether it's annual servicing, regular checks or priority emergency call-outs.

Maintenance agreements can include annual boiler servicing, routine system inspections, safety checks and priority response in the event of breakdowns. Each agreement is tailored to suit the size and operational needs of your premises.

Yes. If your organisation operates across multiple locations, we can discuss a structured servicing and maintenance approach to ensure consistent standards and reliability across your sites.

Yes. We carry out commercial gas safety inspections and provide the appropriate certification to help your business remain compliant. This is particularly important for schools, offices, hospitality venues and public sector buildings where documentation and safety standards must be maintained.

We aim to respond as quickly as possible, especially for existing clients with ongoing maintenance agreements. If you’re facing a heating or plumbing emergency, give us a call on 01295 231057.

Yes. We understand how disruptive heating failures can be for businesses. We prioritise urgent issues wherever possible and aim to restore safe operation quickly. If you have an emergency, call 01295 231057.

Where possible, yes.

For certain installations or maintenance work, we can schedule activity outside peak hours to minimise disruption to your business operations.

We do everything we can to minimise disruption to your business. We’ll work around your schedule where possible and keep things running smoothly from start to finish.

Yes. We understand the additional care required when working in heritage and character buildings. Any installation or upgrade is carefully considered to protect the structure and integrity of the property while improving heating performance.

Renewable systems like heat pumps and solar thermal can help reduce your carbon footprint, lower your energy bills, and may even qualify for government incentives. We’ll help you decide if it’s the right move for your business.

Yes. If your energy usage is higher than expected or your system is underperforming, we can assess your setup and recommend practical improvements. This may include system upgrades, improved controls or renewable options where appropriate.

Easy! Just fill out the contact form on our website, email contact@northoxfordshireheating.co.uk, or call us on 01295 231057. We’ll arrange a site visit or chat through your needs and provide a clear, no-obligation quote.

To provide an accurate quote, we typically need details about your building, current system, usage patterns and any known issues. In most cases, we’ll carry out a site visit to ensure recommendations are technically sound and commercially appropriate.